Let's be real.
You really don't care about reading some canned "dossier" about me.
Here’s what customers tell me they care about most and my promise to you:
1) Competence – I’ve been doing this for 24 years. I started when computers were not used in the mortgage business yet. What that means to you is: with nothing more than a pen, paper, and an HP-12c financial calculator, I know how to ask all the right questions and do the math correctly… the first time.
Of course today, we have all the modern technical tools you’d expect, including online application, customer portal, automatic update notices, electronic signatures, etc.
2) Availability – Nobody is available 24/7/365. Having said that, the majority of my customer interactions are done between 4 – 9 PM on weekdays and on the weekends. That kind of makes sense because that’s when most customers are able to talk about something as personal as a mortgage.
3) Confusion – I’ll never use confusing industry jargon. Further, I’ll never make you feel embarrassed by your questions. You don’t do this every day for a living. I expect my customers to ask a lot of questions!
4) Ego - You also have a TV like everyone else, so you know the financial world is changing at a historically unprecedented rate. If I'm not clear on something, I promise not to pretend I know the answer just to save my ego. I'll use my resources to get you the right answer.
In closing, I'll treat you like I'd want to be treated; in other words, I'll do my best to live up to "The Golden Rule".
That's my promise.